Shipping Policy

Delivery and Shipping Information

At Cosatns, we recognize that receiving an order in a timely and predictable manner is an important part of purchasing clothing online. We aim to provide customers with understandable shipping information so they can make informed decisions before completing their purchases.

This Shipping Policy explains the procedures followed when an order is received, prepared, and transferred for delivery. It also covers shipping charges, estimated transportation periods, tracking availability, international delivery considerations, and the steps customers can take when shipment-related concerns arise.

By placing an order through our website, customers should review and understand the shipping conditions outlined below.

1. Order Preparation and Processing

Following successful payment confirmation, orders are generally prepared for dispatch within 1–2 business days.

For the purposes of this policy, business days refer to weekdays, excluding Saturdays, Sundays, and applicable public holidays.

The preparation period allows time for order verification, product identification, and the organization of purchased merchandise before it is handed over for shipment.

Processing may occasionally take longer due to circumstances such as:

• Increased order volumes or seasonal shopping activity

• Promotional periods and special sales events

• Temporary operational interruptions

• Additional verification of order information

• Orders containing multiple items or different product variations

Where an order includes several apparel items, available sizes, colors, and selected variations may need to be checked before the shipment is finalized.

Customers should distinguish between order processing and transportation time. The processing period covers preparation before dispatch, whereas the estimated delivery period begins after the shipment has been handed over for transportation.

Where tracking services are supported, shipment details will be provided after dispatch so customers can monitor available delivery updates.

2. Available Shipping Destinations

Cosatns provides international delivery services to a range of destinations, subject to shipping availability and applicable transportation requirements.

Our general shipping coverage includes:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Most European countries

The ability to deliver to a particular location may depend on carrier coverage, local import requirements, customs procedures, transportation restrictions, and other conditions affecting international shipments.

Available destinations and delivery options are confirmed through the shipping information presented during checkout.

Before submitting an order, customers should ensure that their country and delivery address are supported by the available shipping services. If a destination cannot currently be served, the relevant shipping option may not be available at checkout.

Cosatns may adjust its delivery coverage when necessary to reflect changes in carrier services, international transportation conditions, regulatory requirements, or business operations.

3. Shipping Charges

Standard Shipping Fee: $4.99

The applicable standard shipping charge is presented during checkout and included in the order total before payment is submitted.

Shipping costs may be affected by the delivery destination, package requirements, order characteristics, and the transportation services available for the selected location.

Customers should review the checkout summary carefully to confirm the product subtotal, applicable shipping charge, and total amount payable before authorizing a transaction.

If a particular delivery arrangement requires an additional charge, the applicable cost will be communicated before the purchase is finalized.

Unless expressly indicated otherwise during checkout, the standard shipping fee does not include customs duties, import taxes, or other charges that may be imposed by the destination country’s authorities.

4. Estimated Delivery Schedule

Our standard estimated delivery period is 7–20 business days after dispatch.

This estimate refers to the transportation period following the shipment’s release for delivery and does not include the initial order processing period.

Actual arrival times may differ depending on several factors, including:

• The destination country and delivery location

• International transportation arrangements

• Customs inspections and clearance procedures

• Local carrier operations

• Seasonal increases in shipping volume

• Weather conditions and transportation disruptions

• Public holidays and regional delivery schedules

International orders may pass through multiple transportation facilities and customs checkpoints before reaching the final destination.

For this reason, the stated delivery period should be treated as an estimated timeframe rather than a guaranteed arrival date.

Customers purchasing apparel for a particular occasion or planned event should allow sufficient time for both order preparation and transportation.

If a shipment takes longer than the estimated period, customers may contact our support team for assistance with reviewing the available tracking information.

5. Tracking and Shipment Updates

Where tracking is supported by the applicable transportation service, customers will receive shipment information after their orders have been dispatched.

The tracking reference can be used to review available updates concerning the movement of the package through the delivery network.

Please be aware that tracking information may take some time to appear after dispatch. A delay in the first tracking update does not necessarily indicate that the shipment has encountered a problem.

Tracking records may provide information about shipment acceptance, transportation progress, customs processing, arrival at local facilities, and final delivery.

If the tracking page does not display new information for an extended period, or if an unexpected shipment status appears, customers may contact us for assistance.

When requesting a tracking review, please include:

• Your order number

• The email address used when placing the order

• The tracking reference, if available

• A brief description of the issue

We will review the information available to us and provide assistance regarding the appropriate next steps.

6. Customs Duties, Import Taxes, and International Fees

Shipments crossing international borders may be subject to duties, taxes, customs processing fees, or other charges imposed by the authorities of the receiving country.

Unless the applicable charges are expressly included in the checkout total, these amounts are separate from the product prices and standard shipping fee displayed by Cosatns.

Any import duties, customs assessments, or destination-related charges imposed by local authorities are generally the responsibility of the recipient, subject to applicable consumer protection laws and the specific delivery arrangement.

Customs procedures and tax requirements vary between countries. The amount payable, if any, may depend on the destination’s regulations, the nature of the imported merchandise, and the declared shipment value.

Cosatns cannot determine in advance the precise customs charges that may be assessed on an individual international shipment.

Customers are encouraged to consult their local customs authority or relevant government resources if they need information about import requirements before ordering.

7. Customer Responsibility for Delivery Information

Accurate delivery information is necessary for the successful transportation of an order.

Customers are responsible for reviewing the shipping details entered during checkout and ensuring that the information is complete and suitable for the intended delivery location.

Where applicable, the delivery information should contain:

• Recipient’s full name

• Complete street address

• Building or house number

• Apartment, suite, or unit designation

• City or locality

• State, province, or administrative region

• ZIP code or postal code

• Country of destination

• Contact telephone number, where requested

Missing address details, incorrect postal codes, or inaccurate recipient information may result in delivery interruptions, additional transportation time, or unsuccessful delivery attempts.

If you notice an error after submitting an order, please notify us promptly at [email protected].

We will review reasonable address correction requests when the order has not yet entered a stage where the requested change can no longer be accommodated.

Please understand that we cannot guarantee an amendment once an order has been prepared for dispatch or transferred to the shipping carrier.

Customers should also ensure that the designated delivery address is accessible and that someone authorized to receive the package is available when required.

8. Circumstances That May Affect Delivery

Although we make reasonable efforts to support an organized shipping process, certain events may affect transportation schedules and are not always within our direct control.

Examples of circumstances that may extend delivery times include:

• Customs inspections or additional import documentation requirements

• Severe weather and natural events

• Public holidays and temporary business closures

• High shipping demand during seasonal periods

• Carrier capacity limitations or service interruptions

• Delays involving international transportation networks

• Incorrect or incomplete recipient information

• Local delivery restrictions or access limitations

• Unexpected logistical, administrative, or regulatory circumstances

Such events may cause a package to arrive later than the original estimate.

If a delay occurs, customers are encouraged to review the latest tracking information first. When the available information does not adequately explain the situation, our customer service team can assist with reviewing the shipment details.

A delay alone does not automatically establish entitlement to a shipping charge refund or other compensation. Requests will be evaluated according to the circumstances, the applicable store policies, and any consumer rights provided by law.

We will make reasonable efforts to help customers understand the available shipment information and identify appropriate options for addressing delivery concerns.

9. Shipping Limitations and Restricted Destinations

Cosatns considers applicable international trade rules, economic sanctions, customs requirements, transportation restrictions, and carrier service limitations when determining where orders can be delivered.

At present, we do not offer shipping services to the following countries and territories:

• Afghanistan

• Algeria

• Angola

• Belarus

• Benin

• Bolivia

• Bulgaria

• Burkina Faso

• Burundi

• Cameroon

• Central African Republic

• Congo (Kinshasa)

• Croatia

• Cuba

• Eritrea

• Guinea

• Guinea-Bissau

• Haiti

• Iran

• Iraq

• Israel

• Ivory Coast

• Kenya

• Laos

• Lebanon

• Libya

• Mali

• Monaco

• Mozambique

• Myanmar

• Namibia

• Nepal

• Niger

• Nigeria

• North Korea

• Palestinian Territory

• Russia

• Somalia

• South Africa

• South Sudan

• Syria

• Tanzania

• Trinidad and Tobago

• Ukraine

• Vanuatu

• Venezuela

• Vietnam

• Yemen

• Zimbabwe

This destination list may be amended when shipping availability, applicable laws, international restrictions, or operational circumstances change.

We reserve the right to decline or cancel an order when delivery would be prohibited, unavailable, or restricted by applicable regulations, sanctions, customs requirements, or transportation provider policies.

If an order has been submitted but we subsequently determine that the destination cannot be served, we will make reasonable efforts to notify the customer and explain the available resolution.

Where cancellation qualifies for a refund, the eligible amount will generally be returned through the original payment method, subject to the circumstances of the transaction and applicable legal requirements.

Customers should verify destination availability during checkout before submitting payment.

10. Packages Showing a Delivered Status

In certain situations, a carrier may record a shipment as delivered even though the intended recipient has not personally received the package.

If your tracking information indicates successful delivery but the package cannot be located, we recommend checking the following locations and circumstances:

• The primary entrance or designated delivery area

• Other locations around the property where packages may be left

• Household members or authorized recipients who may have accepted delivery

• Neighbors, where appropriate

• Building reception desks or property management offices

• Parcel lockers or designated collection points, if applicable

You should also review the tracking record for any available delivery notes or instructions.

If the package remains missing after these checks, please contact our customer service team and provide your order number and tracking information.

We will review the available shipment records and, where appropriate, seek additional information from the relevant transportation provider.

Each reported case will be evaluated based on the available delivery evidence, shipment details, and applicable consumer protection requirements.

11. Damaged, Defective, or Incorrect Merchandise

We want customers to receive the merchandise they ordered in an acceptable condition. Reports involving damaged packages, defective clothing, incorrect products, or missing items will therefore be reviewed carefully.

If an order arrives with visible packaging damage, customers are encouraged to photograph the outer packaging, shipping label, and affected merchandise before disposing of the packaging materials.

If an item appears damaged, defective, or inconsistent with the confirmed order, please contact us with the following information:

• Order number

• Name of the affected item

• Description of the problem

• Clear photographs showing the relevant condition or discrepancy

• Photographs of the shipping package and label, where relevant

For apparel products, including long sleeve shirts, short sleeve shirts, pants, shorts, and T-shirts, we recommend keeping the item in its received condition while the report is being reviewed.

Where a product concern is identified, customers should avoid washing, altering, or otherwise modifying the merchandise before receiving instructions from our support team, unless necessary to prevent further damage or required for safety.

The information provided will help us understand the nature of the issue and assess the appropriate resolution.

Eligible cases will be handled in accordance with our Return & Refund Policy and applicable legal requirements.

Depending on the circumstances, available resolutions may include an authorized return, replacement, or refund.

12. Refused Deliveries and Undeliverable Packages

A package may become undeliverable for several reasons, including an incorrect address, incomplete recipient information, repeated unsuccessful delivery attempts, or refusal by the intended recipient.

When a carrier returns a shipment to the sender, we will review the available tracking records and determine what options may be appropriate under the circumstances.

Depending on the reason for the failed delivery, possible resolutions may include:

• Arranging another shipment where reshipment is available

• Reviewing the possibility of correcting delivery information

• Processing an eligible refund

• Requesting additional information from the customer or carrier

If a delivery failure results from inaccurate information supplied during checkout or an intentional refusal of delivery, any additional transportation expenses may be considered when evaluating a reshipment request, to the extent permitted by applicable law.

If the problem is attributable to an error in our order fulfillment or shipping process, we will review the matter and take appropriate steps to address it.

Customers who become aware of a potential delivery problem should contact us promptly so that the situation can be reviewed without unnecessary delay.

13. Requests to Modify or Cancel an Order

We understand that circumstances may change after a purchase has been submitted. Customers who need to update shipping information or request an order cancellation should contact our team as soon as possible.

Requests may include:

• Correcting an incomplete or inaccurate delivery address

• Updating recipient contact information

• Reviewing an order before dispatch

• Requesting cancellation before shipment preparation is completed

We will consider these requests based on the current fulfillment status of the order.

Changes may be possible while an order is still being reviewed or prepared. However, once the package has been dispatched or transferred to a carrier, modifications and cancellation requests may no longer be practical or available.

If an order is already in transit, customers may need to follow the applicable delivery and return procedures instead.

Any approved cancellation or refund will be handled under the relevant store policies and applicable payment processing requirements.

Nothing in this section limits cancellation or other rights that consumers may have under mandatory applicable law.

14. Relationship to the Return & Refund Policy

This Shipping Policy should be considered together with the other policies published on the Cosatns website.

The Shipping Policy explains how orders are prepared, charged, transported, and delivered. Matters involving product returns, refund eligibility, and the handling of returned merchandise are addressed separately in our Return & Refund Policy.

Customers who experience delivery problems, receive incorrect merchandise, or discover damage after receiving an order should contact our support team with the relevant purchase details.

Our team will review the situation and explain the applicable procedures based on the nature of the request.

Where a particular issue is covered by more than one store policy, the relevant provisions will be considered together to determine an appropriate resolution.

Nothing in this policy is intended to remove, reduce, or exclude consumer protections that cannot legally be waived under applicable law.

15. Amendments to This Shipping Policy

Cosatns may revise this Shipping Policy when changes occur in our shipping arrangements, carrier services, delivery coverage, operational procedures, or applicable legal requirements.

Any revised terms will be published on this page and will replace the previous version once made available.

The Last Updated information displayed on the page will identify the most recent revision.

Customers are encouraged to consult the current version before placing an order, particularly when delivery requirements or shipping conditions are important to their purchase.

Where changes require additional notice under applicable law, we will take the appropriate steps to provide that notice.

16. Customer Service and Shipping Inquiries

For questions concerning order preparation, delivery estimates, shipping charges, tracking information, destination availability, or other matters addressed in this policy, customers may contact our customer service team using the information below.

Operating Brand: Cosatns

Legal Company Name: Coastal Corner LLC

Business Address: 200 Quebec St, Suite 101, Denver, CO 80230, United States

Customer Service Email: [email protected]

Website: https://cosatns.com

For an existing purchase, please include your order number and the email address associated with checkout. Providing these details helps us locate the relevant transaction and review your inquiry more efficiently.

We aim to respond to customer service emails within 24–48 business hours. More complicated shipping investigations may require additional review time.

We appreciate your cooperation and patience while we work to address your concerns.

17. Applicable Law

This Shipping Policy and matters relating to the shipping and delivery arrangements offered through our website shall be interpreted in accordance with applicable federal laws of the United States and the laws of the State of Colorado.

The application of these laws does not exclude mandatory consumer protection requirements that may apply based on the customer’s location or the nature of the transaction.

Where permitted by applicable law, disputes concerning this policy shall be subject to the jurisdiction of the appropriate state or federal courts located in Colorado, United States.

Nothing in this provision is intended to restrict any consumer rights or legal protections that cannot lawfully be waived or excluded.

Thank you for choosing Cosatns. We appreciate your business and are committed to making order preparation, shipping information, and delivery assistance as clear and straightforward as reasonably possible.