Return & Refund Policy

At Cosatns, we believe that customers should have access to clear and reasonable procedures when requesting assistance with a purchase. We understand that buying clothing online involves individual considerations, including garment measurements, fit, colors, materials, and personal preferences.

Our return and refund procedures are established to provide a consistent way to address eligible returns, product concerns, and requests for reimbursement.

This policy explains the conditions under which merchandise may be returned, the documentation required for reviewing a request, applicable shipping responsibilities, and the procedures followed when an eligible refund is approved.

Please review the following provisions before making a purchase.

1. Return Eligibility and Request Periods

Customers may submit a return request within 7 days of receiving their order when a purchased item is unsuitable for their preferences, the selected size does not meet their expectations, or they otherwise decide not to keep the merchandise.

Change-of-mind returns must satisfy the merchandise condition requirements described in this policy. Return transportation costs for these requests are the customer’s responsibility.

If merchandise arrives damaged, defective, incorrectly supplied, or materially inconsistent with the description provided on our website, customers should contact us within 30 days of delivery.

Such reports will be reviewed based on the circumstances, available documentation, and applicable consumer protection requirements. Depending on the nature of the issue, an appropriate resolution may involve a replacement, authorized return, refund, or another suitable remedy.

We recommend examining delivered merchandise promptly and notifying our customer service team when a concern is identified.

The timeframes described above do not override any longer or additional rights that may be provided by mandatory applicable law.

2. Merchandise Condition Requirements

To qualify for a change-of-mind return, clothing items should be maintained in their original condition so they can be reasonably inspected after being returned.

The following conditions generally apply:

Garments must be unworn and unwashed.
Items must not contain stains, makeup marks, perfume odors, or other signs of use.
Original tags, labels, and attached accessories should remain intact where applicable.
Products must not have been tailored, altered, repaired, or otherwise modified.
Merchandise must not show damage caused by improper washing, cleaning, storage, or handling after delivery.
Original packaging should be included where reasonably available.
Any components or accessories originally supplied with the merchandise should be returned where applicable.
Returned items should be packaged securely to prevent additional damage during transportation.

Customers may inspect clothing to a reasonable extent to evaluate its appearance, construction, and fit. However, wearing an item beyond reasonable inspection, washing it, or modifying it may affect eligibility for a change-of-mind return.

Items returned without important original components or with evidence of use may require additional assessment.

These requirements apply to voluntary returns and do not eliminate remedies available under applicable law for products that are defective, damaged, or incorrectly supplied.

3. Size, Fit, and Purchasing Preferences

We understand that clothing fit is influenced by individual measurements, preferred styling, and personal comfort.

Before purchasing, customers are encouraged to consult the product information displayed on the relevant listing. This may include available sizes, garment measurements, fabric composition, color options, design details, and care instructions.

If a customer selects a size that does not meet their expectations, or decides that a garment is not suitable for their personal preferences, a return request may be submitted within the 7-day return period.

The item must meet the applicable condition requirements, and the customer is responsible for return shipping expenses associated with this type of request.

If the delivered item has a size, color, style, or other material characteristic that differs from the confirmed order, the matter should instead be reported as a potential fulfillment or product discrepancy within the applicable 30-day reporting period.

We will review such cases individually and determine an appropriate resolution.

4. Damaged, Defective, or Incorrect Products

Cosatns takes product quality concerns and order fulfillment discrepancies seriously.

Customers who receive merchandise with visible damage, manufacturing defects, incorrect product details, or significant differences from the item ordered should contact our support team within 30 days after delivery.

To help us investigate the matter, please provide:

Your order number
The name or description of the affected product
A clear explanation of the reported problem
Photographs showing the relevant defect, damage, or discrepancy
Images of the external packaging and shipping label, where relevant

After reviewing the information, we will determine the appropriate course of action.

Depending on the circumstances and product availability, possible resolutions include:

Providing a replacement where an appropriate item is available
Authorizing a return and issuing an eligible refund
Arranging another suitable remedy
Providing further instructions when additional information is necessary

When a return is required because an item was incorrectly supplied, arrived damaged, or has a confirmed product defect, Cosatns will cover the applicable return shipping expenses.

Minor differences caused by individual screen settings, photography lighting, or normal display variations do not automatically establish that an item is defective. Nevertheless, significant differences between the merchandise received and the information presented in the product listing will be reviewed.

Nothing in this section limits any applicable statutory rights or remedies.

5. Return Shipping Costs and Responsibilities

Responsibility for return transportation expenses depends on the reason for the return.

Voluntary and Change-of-Mind Returns

For requests involving personal preferences, an unsuitable size selected by the customer, styling decisions, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for the applicable return shipping charges.

Product Defects and Fulfillment Errors

When our review confirms that merchandise was damaged, defective, incorrectly supplied, or materially inconsistent with the confirmed purchase, Cosatns will cover the applicable return transportation expenses when a return is necessary.

Customers should obtain return authorization and shipping instructions before arranging transportation.

Original outbound shipping charges, if any, will be evaluated according to the reason for the return, the circumstances of the transaction, and applicable consumer protection requirements.

We encourage customers not to arrange an unauthorized return before receiving instructions from our support team.

6. Refund Assessment and Payment Processing

Refund requests are evaluated after the returned merchandise has been received and inspected or after the reported issue has been sufficiently verified when a physical return is not necessary.

Once a refund has been approved, we aim to initiate the refund process within 3–5 business days.

Approved refunds are generally issued to the original payment method used when the order was placed.

After we initiate a refund, the time required for the funds to appear in the customer’s account depends on the payment provider, card issuer, or financial institution involved.

The following principles apply:

Refunds are subject to review and confirmation of eligibility.
Eligible merchandise refunds generally cover the amount paid for the returned products.
Shipping charges will be assessed according to the reason for the return and applicable legal requirements.
Partial refunds may be issued when only certain items within an order qualify.
Additional documentation may be requested if the circumstances require further verification.
Customers will be informed if an issue prevents the refund from being finalized immediately.

Our team will make reasonable efforts to communicate relevant refund updates and assist with questions about the status of an approved reimbursement.

7. Exchanges and Replacement Arrangements

Customers who receive damaged, defective, or incorrectly supplied merchandise may contact us to discuss a replacement where suitable inventory is available.

Replacement requests are subject to verification of the reported issue and availability of the requested product.

If the original item, size, or color is unavailable, we may discuss another appropriate resolution, including an eligible refund.

For customers who simply wish to select a different size, color, or style because of personal preference, the original merchandise must first qualify under the applicable return conditions.

After an eligible return has been approved, customers may place a separate order for the preferred item, subject to availability.

Please contact our customer service team before sending merchandise back so that we can explain the applicable procedure.

8. Order Modifications and Cancellation Requests

Customers who wish to revise or cancel an order should contact us as soon as possible after completing checkout.

Depending on the order’s current fulfillment status, we may be able to consider requests involving:

Product selection
Quantity adjustments
Size or color corrections
Delivery address amendments
Cancellation before dispatch

Requests are assessed based on whether the order has entered a stage where changes can still reasonably be made.

Once merchandise has been prepared for dispatch, shipped, or transferred to the transportation provider, cancellation or modification may no longer be available.

If cancellation cannot be completed before dispatch, customers may submit an eligible return request after receiving the merchandise.

Where an order cancellation is approved, any applicable refund will generally be issued to the original payment method.

Mandatory cancellation rights under applicable law remain unaffected.

9. Packages Reported as Delivered but Not Received

If the carrier’s tracking records show that a shipment has been delivered but the package is missing, customers should contact our support team so that the situation can be reviewed.

Before submitting a report, we recommend checking:

The usual package delivery location
Entrances, mail areas, or other designated collection points
With household members or authorized recipients
With neighbors, where appropriate
Building reception or property management, if applicable

Customers should also review any delivery instructions or notes provided through the tracking service.

If the package cannot be located, please provide your order number and shipment tracking details when contacting us.

We will examine the available shipment information and may request additional information from the transportation provider.

Following the review, we will determine an appropriate next step based on the delivery records, the circumstances of the report, and applicable legal requirements.

Where a delivery issue is established and a remedy is appropriate, the resolution may include a replacement or refund.

10. Refused Deliveries and Returned Shipments

Packages may be returned to the sender when delivery cannot be completed because of incorrect address information, incomplete recipient details, repeated unsuccessful delivery attempts, or refusal by the intended recipient.

Customers are responsible for entering accurate delivery information when submitting an order.

If a package is returned to our designated return facility, we will review its status and determine the appropriate handling procedure.

Depending on the circumstances, possible arrangements may include:

Reshipping the merchandise where available
Requesting corrected delivery information
Processing an eligible refund
Reviewing additional transportation expenses

Where a delivery failure results from inaccurate information provided by the customer or an intentional refusal of delivery, reasonable transportation costs may be considered when determining the available refund or reshipment arrangement, to the extent permitted by applicable law.

If the failed delivery is attributable to an error in our fulfillment process, we will assess the circumstances and provide an appropriate resolution.

Customers should contact us promptly if they become aware that a package may be returned or cannot be delivered.

11. Return Authorization and Uncoordinated Returns

All return requests must be submitted to our customer service team before merchandise is sent back.

Customers should not send products to an address obtained from an unrelated source or assume that the company’s registered business address is the designated return location.

After reviewing a request, our team will provide the applicable return instructions, including any necessary identification or shipping information.

To ensure returned merchandise can be associated with the correct transaction, customers should follow the instructions provided and include the relevant order details.

Returns received without prior coordination or sufficient identifying information may require additional time to investigate.

If information is missing, we may contact the customer to clarify the purchase details and establish whether the return qualifies under this policy.

12. Returns That Do Not Meet Eligibility Conditions

A voluntary change-of-mind return may be declined when the returned merchandise does not satisfy the applicable condition requirements.

Examples include items that:

Have been worn beyond reasonable inspection
Have been washed or cleaned in a manner that changes their original condition
Contain stains, odors, or damage resulting from customer use
Have been tailored, altered, repaired, or otherwise modified
Are missing important original components or accessories
Have been damaged due to inadequate packaging or improper handling after delivery

When a returned item presents one or more of these conditions, we will review the circumstances and communicate the assessment to the customer.

These limitations do not apply to the extent that a customer is legally entitled to a remedy for merchandise that was defective, damaged, or incorrectly supplied.

Any eligibility decision will be made with consideration for the applicable circumstances and mandatory consumer protection requirements.

13. Return Process Integrity and Transaction Verification

Cosatns aims to administer returns and refunds consistently and responsibly.

As part of our review procedures, we may verify order information, transaction details, product condition, and supporting documentation when assessing a request.

Additional review may be necessary when a submission contains inconsistent information, repeated claims concerning the same transaction, or circumstances that reasonably require further investigation.

Where credible evidence indicates fraudulent activity, intentional product damage, or misuse of the return process, we reserve the right to take appropriate action in accordance with applicable law.

Any decision concerning a return or refund will be based on the available information and the relevant provisions of this policy.

This section is not intended to discourage legitimate complaints or restrict customers from exercising their legal rights.

14. Submitting a Return or Refund Request

Customers who wish to request a return, replacement, or refund should contact our customer service team using the designated email address:

Customer Service Email: [email protected]

To help us identify and assess your request, please include the following information where applicable:

Full name
Email address used during checkout
Order number
Product name or description
Selected size and color
Reason for the requested return or refund
Explanation of the issue
Relevant photographs showing product condition or discrepancies

For reports involving shipping damage, images of the external packaging and shipping label may also be useful.

After receiving your message, our team will review the information and provide instructions regarding the next steps.

Please wait for return confirmation and the appropriate shipping instructions before sending merchandise.

Providing complete and accurate information at the beginning of the process can help reduce unnecessary delays.

15. Customer Support and Review Period

We aim to respond to return and refund inquiries within 24–48 business hours.

The time needed to complete a review may vary depending on the type of request and whether additional information or shipment verification is necessary.

More complex cases, including investigations involving delivery records, product condition, or payment transactions, may require additional time.

Our support response period refers to the time targeted for an initial response and does not necessarily represent the total time required to resolve a request.

We appreciate customers’ understanding while our team reviews each submission and works toward a fair and appropriate outcome.

16. Consumer Protection and Legal Rights

This Return & Refund Policy is intended to operate in accordance with applicable federal laws of the United States and consumer protection requirements under the laws of the State of Colorado.

Customers may also have rights under other mandatory consumer protection laws depending on their location and the circumstances of their purchase.

Nothing in this policy is intended to waive, reduce, or exclude any statutory right or remedy that cannot legally be waived or restricted.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence to the extent of the conflict.

17. Revisions to This Return & Refund Policy

Cosatns may update this policy periodically to reflect adjustments to our merchandise offerings, customer service procedures, return arrangements, refund practices, or applicable legal requirements.

Revised terms will be published on this page and will replace the previous version from the date they become effective.

The Last Updated information displayed on the page will indicate when the policy was most recently revised.

Customers are encouraged to review the current policy before placing an order and whenever they need information about an existing return or refund request.

Where applicable law requires additional notice regarding material changes, we will take reasonable steps to provide such notice.

18. Business and Contact Information

For questions, return submissions, refund inquiries, or concerns relating to this policy, customers may contact Cosatns through the following official business details.

Operating Brand: Cosatns

Legal Company Name: Coastal Corner LLC

Business Address: 200 Quebec St, Suite 101, Denver, CO 80230, United States